Refund Policy

1. Overview At EBZ Publishing, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help.

2. Returns

  • Books and other products purchased from EBZ Publishing can be returned within 30 days of the delivery date.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

  • To initiate a return, please contact our customer service team at hello@lllebzlllpublishing.com with your order details.

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment within 10 business days.

  • The refund amount will exclude any shipping charges incurred at the time of purchase.

4. Exchanges

  • We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@lllebzlllpublishing.com.

5. Non-Returnable Items

  • Certain items are non-returnable, including but not limited to:

    • Digital products and e-books

    • Gift cards

    • Custom or personalized orders

6. Late or Missing Refunds

  • If you haven’t received a refund within the stated period, first check your bank account and contact your credit card company.

  • If you have done all of this and still have not received your refund, please contact us at hello@lllebzlllpublishing.com.

7. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Changes to This Policy

  • EBZ Publishing reserves the right to update or change this refund policy at any time. Any changes will be posted on this page and will be effective immediately.